Have a question? We have the answers. Read our FAQ for commonly asked questions, or contact us for more information.
What are you operating hours?
We are not a full “walk-in” hire shop and pre-bookings are the preferred way of making a hire. We have differing opening hours depending on the location and day as below:
Auckland:
Wellington:
Saturdays/Sundays we are closed and only service event set-ups and pack-downs.
Where is your location?
Our Auckland workshop is located at:
5A/157 Stoddard Road,
Mount Roskill,
Auckland
Our Wellington workshop is located at:
23/16 Jamaica Drive,
Grenada,
Wellington
You can also find us on Google and Google Maps by searching “Crown Events”.
Do you have insurance?
What do we need to bring when hiring equipment?
To make a booking with us, we require a valid New Zealand Photo ID like a drivers license or a passport. This is to confirm you are who you say, and a part of our anti-fraud policy. This same ID must be brought with you to the collection if you are dry hiring.
What area do you cover?
We predominantly cover the Auckland and Wellington regions. We may be able to service nearby areas to this, depending on availability and is answered on an enquiry basis.
Are we able to look at the equipment before hiring?
You are more than welcome to view the equipment before hiring, but this must be pre-arranged with us. Viewing the equipment can be a time-consuming process on our end, so this must be inquired about and booked before coming over to view.
Do you offer delivery and set up services?
Yes, we do. This is subject to staff and vehicle availability on your requested date and time. Please enquire with us to confirm this and get a quote.
Is there a cost if I return the gear late?
The hire contract is to a certain return date and time, and anything returned late may incur late charges of full extra day charges. This is at our sole discretion to choose to charge or not.
What if I cannot get the equipment working at my event?
We always recommend you ask to be shown how to use the equipment when you are collecting, or before we leave your setup. Most of our equipment is easy to use and with a quick run through (and if you record this as a video on your phone) you should have no problems.
If you are very unsure about running any type of audio, lighting or visual equipment, it is a wise idea to ask about booking a technician to be on-site at your event (this must be done in advance of the event date). We cannot always guarantee we have someone available after hours – our team also needs personal time outside of work to reset and spend time with family and friends.
